Privacy Policy

At Izoohcom Ventures Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our store, website, or use our services.

1. Information We Collect

We may collect the following information from you:

  1. Personal Details: Name, phone number, email address, delivery address.
  2. Transaction Data: Payment details (Mobile Money, bank transfer, receipts).
  3. Device Information: IP address, browser type, and usage data (if you use our website).

2. How We Use Your Information

Your information is used for:

  1. Processing and fulfilling orders.
  2. Delivering products and providing after-sales support.
  3. Sending updates on orders, promotions, or new products (only with your consent).
  4. Improving our services and customer experience.
  5. Legal or regulatory compliance.

3. Information Sharing

  1. We do not sell or rent your personal data to third parties.
  2. We may share your details only with trusted partners (e.g., delivery companies, payment processors) strictly for order fulfillment.
  3. We may disclose information if required by law or government authorities.

4. Data Security

  1. We use secure systems to protect your information against unauthorized access, loss, or misuse.
  2. Payments made via Mobile Money or bank transfer are processed through secure, verified channels.

5. Cookies & Website Tracking (if online store)

  1. Our website may use cookies to improve your browsing experience.
  2. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

You have the right to:

  1. Access the personal data we hold about you.
  2. Request corrections or updates to your information.
  3. Opt-out of marketing communications at any time.
  4. Request deletion of your data where applicable.

7. Retention of Information

We retain customer data only for as long as necessary to:

  1. Complete transactions and provide services.
  2. Comply with legal and tax obligations.
  3. Support warranty and after-sales services.

8. Governing Law

This Privacy Policy is governed by the laws of Uganda.